Frequently Asked Questions
How can I place an order?
To place an order, simply browse our website, select your desired items, and proceed to the checkout page. Follow the prompts to provide your shipping and payment information, and your order will be processed.
My honey has gone solid- what’s going on with that?
When honey goes solid you know you have the real deal!
Crystalisation is a natural process, when your honey goes solid its actually a sign of high quality product
Nothing has been done during the extraction process to it to harm its natural composition.
If you prefer your honey in its liquid form, it’s easy to return Crystallised honey to its natural state.
Simply place the jar in a warm water bath or microwave it in short intervals to gently heat it. Be cautious not to overheat it, as this can degrade the honey’s quality and flavour.
Once it’s warmed, your honey will return to its liquid, golden state, ready to drizzle on your favourite foods.
Whats in your candles?
100% pure beeswax- absolutely nothing else!
We use pure cotton wicks too!
What payment methods do you accept?
We accept various payment methods, including credit/debit cards. At checkout, you will have the option to choose your preferred payment method.
How long does shipping take?
Shipping times vary depending on your location. Typically, orders are processed within 1-2 business days, and delivery can take anywhere from 3-10 business days. You will receive a tracking number once your order has been shipped.
Please be mindful that we are restricted by certain quarantine laws as to where we can send our products to. If you fall within these areas and place an order, we will refund your purchase.
Do you offer international shipping?
Yes, we offer international shipping to selected countries. During the checkout process, you will be able to see if your country is eligible for shipping. Please note that additional customs fees or taxes may apply upon delivery, which are the responsibility of the recipient.
Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment on our website or the couriers website.
Still looking for an answer? Head to contact us page and drop us a line.